We know speed is extremely important for you!

We usually ship out within 1 working day after placing your orders.

*Orders placed before 2 pm will be shipped on the same working day.
* Delivery arrangements: Monday - Saturday (excluding Sunday and Public Holidays)

We usually ship out within 1 working day after placing your orders.

Delivery speed depends on our delivery partners.

However, orders usually arrive within the following timeframes for different areas:

West Malaysia:
2 - 7 working days

East Malaysia:
3 - 10 working days

* Delivery Day: Monday - Saturday (excluding Sunday and Public Holidays)

YES!

It's one of the reasons why customers love us!

We offer FREE shipping within Malaysia for orders above RM150.

All year round!

See details here.

Malaysia 🇲🇾
West Malaysia: RM8
East Malaysia: RM15

*Any purchase above RM150 will be entitled to FREE shipping.

Click here for more details >

You can use the "View Order Status" function from our Live Chat widget on the bottom right of your screen.

You can track using your 'tracking number' or 'Order #' (which starts with "JC#"), which you can get from your confirmation email or receipts.

If you haven't received your order after 10 days (from the day of ordering), something might have gone wrong!

Don't worry. If anything happens, you are covered by our Shipping Guarantee.

We'll handle it for you. ;)

Always feel free to contact our super-friendly customer service team to clarify.

Just click here to send us a WhatsApp message.

💳 We accept the following payment methods:

1. Billplz
FPX payment (online banking) for more than10+ local and international banks.

2. Visa/Mastercard/AMEX
Pay with either debit or credit cards.

3. Atome (Malaysia)
Buy now, pay later. Your order will be split into 3 payments, and it's 0% interest.

*You need to download & create an account at "Atome" apps first before you can use this payment method.

4. Cash on Delivery (COD)
COD will be done by our delivery partner - Ninjavan.

5. PayPal
Make payment directly from your PayPal account.

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❓Is your favorite payment method missing? Just let us know, and we might add it in in the future.

Contact us at support@jolicare.com

Yes, we have that for you (Malaysia only for now)!

Choose "Atome" as your payment method at the checkout page to split your order into 3-payments. Zero-interest.

1. Choose "Atome" as the payment method at checkout
2. Download Atome apps.
3. Create an account (for new users) and complete the payment process.

Yes! We are on popular online shopping platforms such as Shopee and Lazada.

And we'll be on more shopping platforms soon.

IMPORTANT: Always make sure you buy from our official stores to receive authentic Jolicare products. We DON'T distribute our products through any agent/ distributor.

Click here to visit our official stores.

All your orders through our official online store (Jolicare.com) are entitled to Jolicare+ Protection Plan, a full 14-day money-back guarantee.

If items ordered were found less than satisfactory under any circumstances, you can request a full refund within 14 days after receiving your items.

To be eligible for a return, you’ll also need the receipt or proof of purchase.

To start a refund, you can contact us at support@jolicare.com.

Kindly also provide feedback on your product experience so that we can further improve our products and services (optional).

Requesting a refund is that easy!

If your refund request is accepted, we’ll contact you via email or phone.

Click here for more details.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging to be eligible for a return.

You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@jolicare.com.

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.You can always contact us for any return questions at support@jolicare.com or customer support at +60 10 215 1385.

Click here for more details.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong thing so that we can evaluate the issue and make it right.

You may contact our customer support team as fast as possible!

If our warehouse team hasn't fulfilled your order, our support team will be happy to assist you.

Just click here to send us a WhatsApp message.

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method.

Please remember that it can take some time for your bank or credit card company to process and post the refund.

Contact Us
Call: +60 10 215 1385
Email: support@jolicare.com

Relax! You can always contact our super-friendly customer support team.

Just click here to send us a WhatsApp message.