We know speed is extremely important for you!

We usually ship out within 1 working day after placing your orders.

*Orders placed before 2 pm will be shipped on the same working day.
* Delivery arrangements: Monday - Saturday (excluding Sunday and Public Holidays)

We usually ship out within 1 working day after placing your orders.

Delivery speed depends on our delivery partners.

However, orders usually arrive within the following timeframes for different areas:

West Malaysia:
2 - 7 working days

East Malaysia:
3 - 10 working days

* Delivery Day: Monday - Saturday (excluding Sunday and Public Holidays)

YES!

It's one of the reasons why customers love us!

We offer FREE shipping within Malaysia for orders above RM150.

All year round!

See details here.

Malaysia 🇲🇾
West Malaysia: RM8
East Malaysia: RM15

*Any purchase above RM150 will be entitled to FREE shipping.

Click here for more details >

You can use the "View Order Status" function from our Live Chat widget on the bottom right of your screen.

You can track using your 'tracking number' or 'Order #' (which starts with "JC#"), which you can get from your confirmation email or receipts.

If you haven't received your order after 10 days (from the day of ordering), something might have gone wrong!

Don't worry. If anything happens, you are covered by our Shipping Guarantee.

We'll handle it for you. ;)

Always feel free to contact our super-friendly customer service team to clarify.

Just click here to send us a WhatsApp message.

Most of our customers see significant improvements within 14 days. But still, it depends.

As much as we want to guarantee results in a specific time frame, we see results showing differently in different people. Mainly due to their lifestyle, initial condition, and use of our products.

But we are proud to say that in most cases, our products serve our customers well, earning us 5.0 out of 5.0 rating from 5,200+ reviews on our online stores.

You can try it for yourself with our 14-days "Money Back Guarantee" if you're unsure.

In addition, our Jolicare+ Protection Plan covers all our cream products.

Click here for more details on Jolicare+ Protection Plan.

Based on the affected skin and area of application, we can estimate the usage of Jolicare Cream according to the simple guide below:

With the application area size of an adult's palm ✋:
- 10g cream can last for ~15 days
- 30g cream can last for ~45 days

Generally, apply 3 times per day.

Apply Jolicare™ Cream gently on affected skin areas, and massage for about a minute until the cream is well absorbed. It's that easy!

We recommend to apply Jolicare™ Cream each time just after showering, and whenever feel itchy or necessary.

*Tips: Remember to bring it with you, whenever you are travelling!

The shelf life of both Jolicare™ Cream & Jolicare™ Soap is 24-months under standard room/ cold temperature.

Seriously, we'd love to, but we can't guarantee results.

But we're delighted to share that most of our customers are excited and surprised to see the problems that troubled them for years GONE within 2 weeks of applying Jolicare™ Cream.

Don't forget, with the "Jolicare+ Protection Plan" for our customers, you can try it without worry.

Click here for more details on Jolicare+ Protection Plan.

We understand that you might be using other skin creams currently.

In this case, we recommend you NOT to use your other creams with Jolicare™ Cream to prevent possible complications and allergic reactions on your skin.

Everyone's skin is different, and we strongly recommend temporarily pausing other creams while using Jolicare™ Cream to best evaluate its effectiveness and suitability.

If you are on medication right now, we recommend taking your doctor’s advice before applying Jolicare™ Cream.

Relax! If you are unsure, you can always contact our super-friendly customer experience team to clarify.

Click here to send us a WhatsApp message.

Here's a guide to help you choose the version that BEST suits your current skin condition!

🎈Jolicare™ Cream (Original)
- Suitable for normal itchy & dry skin
- Not recommended for children less than 2 years old.

🎈Jolicare™ Cream (Collagen)
- Suitable for wounded (scratches wound), bleeding skin and burnt skin
- Contain additional Peptide from herbs extraction, which effectively repairs wounds.
- Not recommended for children less than 2 years old.

🎈Jolicare™ Cream (Baby)
- Gentle version for children between 3 months - 6 years old
- Suitable for face allergy
- Ingredients are milder compared to the Original and Collagen Version
- Contain additional Cod-Liver Oil & Vitamin E for soothing skin

*Note: For babies under 3 months old and pregnant ladies, we recommend consulting with doctors first before using Jolicare™ Cream.

1. Apply 3 times per day (or when itchy) on cleaned skin.
2. When skin conditions have improved, you can start to reduce to 1-2 times/day.
3. Continue to apply for 2 more weeks for better internal skin recovery even though your itchiness has been completely removed.

📝 Take note :
1. For the following conditions, apply thin layer only for each application:
- Children's skin
- Facial skin

2. Immediately stop using and contact our customer experience team if you have allergic reactions such as rashes, more itchiness, or redness occurring after applying the cream.

Sure! Our cream can be applied for skin allergies, eczema, and itchiness areas on faces.

Since the face is a more sensitive part of our body, we recommend using Jolicare™ Cream (Baby) instead for both adults and babies.

📌 How to apply on the face?
1. Suitability Test: For first-time usages, apply cream behind ears to test suitability.
2. Leave it for 10min after application.
3. Apply on the face only if there's no irritation caused during the Suitability Test.

📝 Take note :
1. Only apply a thin layer on faces.
2. Immediately stop using and contact our customer experience team if you have allergic reactions such as rashes, more itchiness, or redness occurring after applying the cream.

🌿 Jolicare™ Cream - Main Active Ingredients:

Original:
Cnidium monnieri (L.) Cuss, Kochia scoparia(L.)Schrad., Sophora flavescens, Glycerin oil, Menthol, Borneol, Stearic acid (emollient), Camphor, Chlorhexidine acetate

Collagen:
Cnidium monnieri (L.) Cuss, Kochia scoparia(L.)Schrad., Collagen peptide, Glycerin oil, Menthol, Borneol, Stearic acid (emollient), Camphor, Chlorhexidine acetate

Baby:
Cnidium monnieri (L.) Cuss, Sophora flavescens, Chrysanthemum indicum, Glycerin oil, Menthol, Stearic acid (emollient), Vitamin E, Cod-liver Oil

Note:
Jolicare™ Cream is free from heavy metals, microbial, and alcohol.

💳 We accept the following payment methods:

1. Billplz
FPX payment (online banking) for more than10+ local and international banks.

2. Visa/Mastercard/AMEX
Pay with either debit or credit cards.

3. Atome (Malaysia)
Buy now, pay later. Your order will be split into 3 payments, and it's 0% interest.

*You need to download & create an account at "Atome" apps first before you can use this payment method.

4. Cash on Delivery (COD)
COD will be done by our delivery partner - Ninjavan.

5. PayPal
Make payment directly from your PayPal account.

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❓Is your favorite payment method missing? Just let us know, and we might add it in in the future.

Contact us at support@jolicare.com

Yes, we have that for you (Malaysia only for now)!

Choose "Atome" as your payment method at the checkout page to split your order into 3-payments. Zero-interest.

1. Choose "Atome" as the payment method at checkout
2. Download Atome apps.
3. Create an account (for new users) and complete the payment process.

Yes! We are on popular online shopping platforms such as Shopee and Lazada.

And we'll be on more shopping platforms soon.

IMPORTANT: Always make sure you buy from our official stores to receive authentic Jolicare products. We DON'T distribute our products through any agent/ distributor.

Click here to visit our official stores.

All your orders through our official online store (Jolicare.com) are entitled to Jolicare+ Protection Plan, a full 14-day money-back guarantee.

If items ordered were found less than satisfactory under any circumstances, you can request a full refund within 14 days after receiving your items.

To be eligible for a return, you’ll also need the receipt or proof of purchase.

To start a refund, you can contact us at support@jolicare.com.

Kindly also provide feedback on your product experience so that we can further improve our products and services (optional).

Requesting a refund is that easy!

If your refund request is accepted, we’ll contact you via email or phone.

Click here for more details.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging to be eligible for a return.

You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@jolicare.com.

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.You can always contact us for any return questions at support@jolicare.com or customer support at +60 10 215 1385.

Click here for more details.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong thing so that we can evaluate the issue and make it right.

You may contact our customer support team as fast as possible!

If our warehouse team hasn't fulfilled your order, our support team will be happy to assist you.

Just click here to send us a WhatsApp message.

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method.

Please remember that it can take some time for your bank or credit card company to process and post the refund.

Contact Us
Call: +60 10 215 1385
Email: support@jolicare.com

Relax! You can always contact our super-friendly customer support team.

Just click here to send us a WhatsApp message.