We know speed is extremely important for you!

We usually ship out within 1 working day after placing your orders.

*Orders placed before 2 pm will be shipped on the same working day.
* Delivery arrangements: Monday - Saturday (excluding Sunday and Public Holidays)

We usually ship out within 1 working day after placing your orders.

Delivery speed depends on our delivery partners.

However, orders usually arrive within the following timeframes for different areas:

West Malaysia:
2 - 7 working days

East Malaysia:
3 - 10 working days

* Delivery Day: Monday - Saturday (excluding Sunday and Public Holidays)

YES!

It's one of the reasons why customers love us!

We offer FREE shipping within Malaysia for orders above RM150.

All year round!

See details here.

Malaysia 🇲🇾
West Malaysia: RM8
East Malaysia: RM15

*Any purchase above RM150 will be entitled to FREE shipping.

Click here for more details >

If you haven't received your order after 10 days (from the day of ordering), something might have gone wrong!

Don't worry. If anything happens, you are covered by our Shipping Guarantee.

We'll handle it for you. ;)

Always feel free to contact our super-friendly customer service team to clarify.

💳 We accept the following payment methods:

1. Billplz
FPX payment (online banking) for more than10+ local and international banks.

2. Visa/Mastercard/AMEX
Pay with either debit or credit cards.

3. Atome (Malaysia)
Buy now, pay later. Your order will be split into 3 payments, and it's 0% interest.

*You need to download & create an account at "Atome" apps first before you can use this payment method.

4. Cash on Delivery (COD)
COD will be done by our delivery partner - Ninjavan.

5. PayPal
Make payment directly from your PayPal account.

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❓Is your favorite payment method missing? Just let us know, and we might add it in in the future.

Contact us at support@jolicare.com

Yes, we have that for you (Malaysia only for now)!

Choose "Atome" as your payment method at the checkout page to split your order into 3-payments. Zero-interest.

1. Choose "Atome" as the payment method at checkout
2. Download Atome apps.
3. Create an account (for new users) and complete the payment process.

Yes! We are on popular online shopping platforms such as Shopee and Lazada.

And we'll be on more shopping platforms soon.

IMPORTANT: Always make sure you buy from our official stores to receive authentic Jolicare products. We DON'T distribute our products through any agent/ distributor.

Click here to visit our official stores.

Jolicare Body Shampoo (Original) has a stronger cooling sensation & contains herbs that soothe & relieve itchiness in adult skin.

On the other hand, Jolicare Body Shampoo (Baby) is formulated to be gentler on the baby's skin. It has a milder minty sensation and is suitable for newborns & kids between 0-6 years old.

Here's a quick guideline:
- Adults should use the Original version.
- Newborns & kids between 0-6 years old should use the Baby version.

Both versions of the Body Shampoo have 72-hour Deep Hydration Technology to moisturize your skin & help to relieve itchiness. They give the perfect shower for itchy & sensitive skin.

Both Jolicare Soap & Jolicare Body Shampoo are designed to cleanse, soothe & moisturize dry, itchy & sensitive skin.

Both have no paraben, no SLS, no steroids, no alcohol, no artificial fragrance, no artificial coloring and are soap-free.

Jolicare Body Shampoo contains a natural mint extract that provides cooling relief & incorporates 72-hour Deep Hydration Technology to lock hydration deep into the skin layer for more than 72 hours. Suitable to use on body skin.

Jolicare Soap is designed to be more mild & gentle for the skin.

Hence, it can be used for face cleansing as well.

Here's a quick guideline:
- Prefer gel-based, choose Jolicare Body Shampoo; for bar soap, choose Jolicare Soap.
- Prefer a cooling sensation; choose Jolicare Body Shampoo.

Jolicare Body Shampoo’s shelf life is 36 months.

Jolicare Body Shampoo is suitable for babies and children of all ages.

However, if your baby is below 6 years old, we recommend using Jolicare Body Shampoo (Baby) as the ingredients are milder and more suitable for the baby’s skin.

Jolicare Body Shampoo is suitable for pregnant and breastfeeding women. However, if you are concerned about it, please consult a doctor before you use it.

Yes, Jolicare Body Shampoo is vegan-friendly. It is made without any animal ingredients or byproducts of any kind.

Our Jolicare Body Shampoo is specifically formulated to relieve, hydrate & restore skin according to the needs of itchy & sensitive body skin.

For facial cleansing, it's recommended to use a cleanser specifically for the face as it has different needs & sensitivities compared to the body.

But keep an eye out – we might have something exciting coming up for facial cleansing soon! Who knows?

Our Jolicare Body Shampoo is designed to relieve, hydrate & restore skin according to the needs of itchy & sensitive body skin.

When it comes to your scalp and hair, they've got their own unique needs and sensitivities. That's why it's usually best to use a shampoo that's been specifically created for them.

But here's a tip:If you're using our Jolicare Body Shampoo (Baby) version for your little ones. It's fine to use it on their hair.

We recommend lathering up the shampoo in your hands first to make some nice gentle bubbles. Then, you can use these bubbles to wash their body and hair as their skin is thinner & more sensitive.

 Relax! If you are unsure, contact our super-friendly customer experience team via live chat to clarify.

All your orders through our official online store (Jolicare.com) are entitled to Jolicare+ Protection Plan, a full 14-day money-back guarantee.

If items ordered were found less than satisfactory under any circumstances, you can request a full refund within 14 days after receiving your items.

To be eligible for a return, you’ll also need the receipt or proof of purchase.

To start a refund, you can contact us at support@jolicare.com.

Kindly also provide feedback on your product experience so that we can further improve our products and services (optional).

Requesting a refund is that easy!

If your refund request is accepted, we’ll contact you via email or phone.

Click here for more details.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging to be eligible for a return.

You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@jolicare.com.

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.You can always contact us for any return questions at support@jolicare.com or customer support at +60 10 215 1385.

Click here for more details.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong thing so that we can evaluate the issue and make it right.

Yes, but it's only possible if your order is not yet being fulfilled.

Please contact our customer support team as fast as possible!

If our warehouse team hasn't fulfilled your order, our support team will be happy to assist you with the change.

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method.

Please remember that it can take some time for your bank or credit card company to process and post the refund.

Relax! You can always contact our super-friendly customer support team.